Community Services

CHC52015 Diploma of Community Services

Qualification Description

This qualification reflects the roles of community services, case management and social housing workers involved in the managing, co-ordinating and/or delivering of person-centred services to individuals, groups and communities.

At this level, workers have specialised skills in community services and work autonomously under broad directions from senior management. Workers are usually providing direct support to individuals or groups of individuals. Workers may also have responsibility for the supervision of other workers and volunteers and/or case management; program coordination or the development of new business opportunities.

To achieve this qualification, the student must have completed at least 120 hours of work as detailed in the Assessment Requirements of units of competency.


Further study pathways – This qualification will provide you with a pathway to CHC62015 Advanced Diploma of Community Sector Management and CHC82015 Graduate Certificate in Client Assessment and Case Management.

Employment pathways – Although it does not guarantee an employment outcome, completion of this qualification could lead to your employment in the community services industry in the following occupational titles:

Entry Requirements

You are required to undertake a Pre Training Review prior to enrolment to identify competencies you have previously acquired and to ascertain your suitability and appropriateness for this qualification. The Pre Training Review is designed to ensure we can help you participate in and successfully attain your desired learning outcomes.

Mandatory requirements – There are no mandatory requirements for this qualification.

Suitability requirements – There are no suitability requirements for this qualification.

Materials, equipment and resources – You will need access to a computer with Internet.

Workplace Experience

Prior to commencing workplace experience, you must obtain a current Victorian Working with Children Check. You may also be required to provide other clearances, such as a satisfactory Police Check (within 6 months’ currency). You are required to undertake a minimum of 120 hours of workplace experience through work placement/employment in a relevant community service delivery setting. A PTA workplace deed needs to be approved by PTA before you can start workplace experience.

Qualification Structure

To successfully complete CHC52015 Diploma of Community Services you must complete the following units of competency.

Unit CodeUnit TitleC/EStreamPR/CR
1CHCADV002Provide advocacy and representation servicesE--
2CHCCCS007Develop and implement service programsC--
3CHCCDE012Work within organisation and government structures to enable community development outcomesE--
4CHCCOM003Develop workplace communication strategiesC--
5CHCCSL002Apply specialist interpersonal and counselling interview skillsE--
6CHCCSM004Coordinate complex case requirementsE--
7CHCCSM005Develop, facilitate and review all aspects of case managementE--
8CHCDEV002Analyse impacts of sociological factors on clients in community work and servicesC--
9CHCDFV006Counsel clients affected by domestic and family violenceE--
10CHCDIV003Manage and promote diversityC--
11CHCGRP002Plan and conduct group activitiesE--
12CHCLEG003Manage legal and ethical complianceC--
13CHCMGT005Facilitate workplace debriefing and support processesC--
14CHCMHS005Provide services to people with coexisting mental health and alcohol and other drugs issuesE--
15CHCPRP003Reflect on and improve own professional practiceC--
16HLTWHS004Manage work health and safetyC--

LEGEND C = Core E = Elective PR = Pre-requisite CR = Co-requisite * = unit has pre-requisite/s