Community Services

CHC42015 Certificate IV in Community Services

Qualification Description

This qualification reflects the role of community service workers who design and deliver person-centred services to individuals and/or groups. Workers may provide support, advocacy or interventions to individual clients, groups or communities across a range of services.

At this level, workers may be autonomous with limited responsibility within established parameters and may be required to supervise and lead other workers in projects or teams. Work may take place in a range of community service, case work or case management contexts.


Further study pathways – This qualification will provide you with a pathway to CHC52015 Diploma of Community Services.

Employment pathways – Although it does not guarantee an employment outcome, completion of this qualification could lead to your employment in the community services industry in the following occupational titles:

Entry Requirements

You are required to undertake a Pre Training Review prior to enrolment to identify competencies you have previously acquired and to ascertain your suitability and appropriateness for this qualification. The Pre Training Review is designed to ensure we can help you participate in and successfully attain your desired learning outcomes.

Mandatory requirements – There are no mandatory requirements for this qualification.

Suitability requirements – There are no suitability requirements for this qualification.

Materials, equipment and resources – You will need access to a computer with Internet.

Workplace Experience

Prior to commencing workplace experience, you must obtain a current Victorian Working with Children Check. You may also be required to provide other clearances, such as a current satisfactory Police Check as required by the Placement Provider. You are required to undertake a minimum of 120 hours of workplace experience through work placement/employment in a relevant community services setting. A PTA workplace deed needs to be approved by PTA before you can start workplace experience.

Qualification Structure

To successfully complete CHC42015 Certificate IV in Community Services you must complete the following units of competency.

Unit CodeUnit TitleC/EStreamPR/CR
1CHCADV001Facilitate the interest and rights of clientsC--
2CHCCCS004Access co-existing needsC--
3CHCCCS015Provide individualised supportE--
4CHCCCS021Respond to suspected abuseE--
5CHCCDE004Implement participation and engagement strategiesE--
6CHCCOM002Use communication to build relationshipsC--
7CHCDFV001Recognise and respond appropriately to domestic and family violenceE--
8CHCDIV001Work with diverse peopleC--
9CHCGRP002Plan and conduct group activitiesE--
10CHCLEG001Work legally and ethicallyC--
11CHCMHS005Provide services to people with co-existing mental health and alcohol and other drugs issuesE--
12CHCPRP001Develop and maintain networks and collaborative partnershipsC--
13CHCPRT001Identify and respond to children and young people at riskE--
14CHCSOH001Work with people experiencing or at risk of homelessnessE--
15HLTWHS003Maintain work health and safetyC--

LEGEND C = Core E = Elective PR = Pre-requisite CR = Co-requisite * = unit has pre-requisite/s