CHC52021 Diploma of Community Services
(Case Management)

To be awarded this qualification, you must be successfully complete 20 units of competency, 12 core units and 8 elective units.  The electives for this course have been selected by Partners in Training Australia through industry consultation.

Core units

• CHCCCS004 Assess co-existing needs
• CHCCCS007 Develop and implement service programs
• CHCCCS019 Recognise and respond to crisis situations
• CHCCSM013 Facilitate and review case management
• CHCDEV005 Analyse impacts of sociological factors on people in community work and services
• CHCDFV001 Recognise and respond appropriately to domestic and family violence
• CHCDIV001 Work with diverse people
• CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety
• CHCLEG003 Manage legal and ethical compliance
• CHCMGT005 Facilitate workplace debriefing and support processes
• CHCPRP003 Reflect on and improve own professional practice
• HTLWHS003 Maintain work health and safety

Elective units

• CHCADV002 Provide advocacy and representation services
• CHCCCS017 Provide loss and grief support
• CHCCOM003 Develop workplace communication strategies
• CHCGRP002 Plan and conduct group activities
• CHCCSM009 Facilitate goal directed planning
• CHCCCS010 Implement case management practice
• CHCCSM012 Coordinate complex case requirements
• CHCCSM014 Provide case management supervision

Entry Requirements

• There are no mandatory prerequisites to enrol in this qualification.
• Applicants must attend a course information session and then to determine suitability, complete a:
  • Pre-training Review (PTR)
  • Language, Literacy and Numeracy and Digital skills assessment (LLND)

Class Attendance

• Students must attend one class per week, choosing between:
  • Online (virtual classroom), or
  • Face-to-face (onsite classroom).

Class Times:

• Day classes: 9:00AM – 4:00PM or 9:30AM – 4:30PM (7 hours).
• Evening classes (online only): 5:00PM – 9:00PM (4 hours).
• Additional time is required each week for private study, research, and completing assessments outside of scheduled class hours.

Technology Requirements

• You will need access to:
  • A computer, laptop, or tablet with a stable internet connection.
  • Zoom application, headphones/speakers, microphone & webcam capabilities for virtual classes.
  • A laptop or tablet for onsite classroom session to access your course materials and assessments via our online Learning Management System (LMS).

Work Placement

• This course includes a minimum of 200 hours of work placement in a relevant community service delivery setting.
• Before starting placement, you must obtain:
  • A current and satisfactory Victorian Working with Children Check.
  • Additional clearances (e.g., Police Check) or proof of Immunisations may be required depending on your placement provider.

Training is delivered with Victorian and Commonwealth Government funding if you are eligible for a Skills First subsidised training place. The below Skills First Funded Course Fees are only applicable to students who live in a regional postcode. Please refer to our Postcode List on our student information page for regional postcodes.

* Aboriginal and/or Torres Straight Islanders pay the course Administration Fee but do not pay any Tuition fee.

* There are no materials fees when you study with us.

*Download Our Course Info Sheet– a comprehensive course brochure includes everything from course content to payment plans, refund policies, and fees for students not eligible for government funding. Its your first step toward flexible, affordable, and career-focused training.

*To check your eligibility for Skills First Funding click here

Graduates of this qualification have the following potential study pathways:

CHC62015 Advanced Diploma of Community Sector Management and CHC82015 Graduate Certificate in Client Assessment and Case Management.

Graduates of this qualification can expect to apply for employment in the community services sector in occupational titles such as Case Coordinator, Worker or Manager, Client Services Assessor, Community Services Worker, Family Support Coordinator or Worker, Program Coordinator or Manager and Welfare Worker. You may also be supervising or leading a small team or volunteers.

Community Services is an exciting and growing profession with many opportunities for specialisation.
Employment in the Health Care and Social Assistance industry grew significantly and is projected to grow by 301,000 (or 15.8%) by November 2026.

Employment for Social Assistance welfare workers is expected to grow by 25.2% to 94,700 persons employed by 2026.

Why Study with Partners in Training Australia (PTA)?

At PTA, we specialise in delivering high-quality training for the Health and Community Services sector across Regional Victoria and Metropolitan locations.

Flexible Learning That Fits Your Life

We understand that traditional classroom schedules don’t suit everyone. That’s why we offer flexible study options—including online and blended delivery—designed for people with busy work lives, family commitments, or limited access to TAFE. Our nationally recognised training is also government-subsidised, making it more affordable and accessible than many other providers.

Strong Industry Connections

We work closely with local employers to ensure our training is practical, relevant, and aligned with industry needs. These partnerships also provide:

• Work placement opportunities
• Customised training for staff
• Pathways to employment for our graduates

Expert Trainers with Real-World Experience

Our trainers are experienced professionals who are actively engaged in the industry. This means you’ll learn from people who understand current practices and expectations – ensuring your training is up-to-date and job-ready.

Come and see how we do things differently and let us be your ‘partner in training’!

As part of the application of enrolment process, we ask you to attend an Information/ Enrolment Session that will involve a written Pre-Training Review with an Enrolment Officer who will be available to support you through the process. Our pre-training review is designed to make sure the course is the most suitable and appropriate training option for you.

Information/Enrolments sessions are held at each of our campuses and via Zoom, which makes it easy for you to attend.

We look forward to discussing this course and the study options with you, then arranging an information session for you to attend.