This qualification reflects the roles of community services, case management and social housing workers involved in the managing, co-ordinating and/or delivering of person-centred services to individuals, groups and communities.
At this level, workers have specialised skills in community services and work autonomously under broad directions from senior management. Workers are usually providing direct support to individuals or groups of individuals. Workers may also have responsibility for the supervision of other workers and volunteers and/or case management; program coordination or the development of new business opportunities.
To achieve this qualification, the student must have completed at least 120 hours of work as detailed in the Assessment Requirements of units of competency.
Further study pathways – This qualification will provide you with a pathway to CHC62015 Advanced Diploma of Community Sector Management and CHC82015 Graduate Certificate in Client Assessment and Case Management.
Employment pathways – Although it does not guarantee an employment outcome, completion of this qualification could lead to your employment in the community services industry in the following occupational titles:
You are required to undertake a Pre Training Review prior to enrolment to identify competencies you have previously acquired and to ascertain your suitability and appropriateness for this qualification. The Pre Training Review is designed to ensure we can help you participate in and successfully attain your desired learning outcomes.
Mandatory requirements – There are no mandatory requirements for this qualification.
Suitability requirements – There are no suitability requirements for this qualification.
Materials, equipment and resources – You will need access to a computer with Internet.
This qualification requires you to hold a current and satisfactory police check and Working with Children Check to undertake workplace experience. You are required to undertake a minimum of 120 hours of workplace experience through work placement for new entrants or a third party report for existing industry workers in a relevant community service delivery setting involving, for example, direct client work, community education or community development. Workplace experience is subject to a current and satisfactory police check and Working with Children Check.
To successfully complete CHC52015 Diploma of Community Services you must complete the following units of competency.
|Unit Code||Unit Title||C/E||Stream||PR/CR|
|1||CHCADV002||Provide advocacy and representation services||E||-||-|
|2||CHCCCS007||Develop and implement service programs||C||-||-|
|3||CHCCDE012||Work within organisation and government structures to enable community development outcomes||E||-||-|
|4||CHCCOM003||Develop workplace communication strategies||C||-||-|
|5||CHCCSL002||Apply specialist interpersonal and counselling interview skills||E||-||-|
|6||CHCCSM004||Coordinate complex case requirements||E||-||-|
|7||CHCCSM005||Develop, facilitate and review all aspects of case management||E||-||-|
|8||CHCDEV002||Analyse impacts of sociological factors on clients in community work and services||C||-||-|
|9||CHCDFV006||Counsel clients affected by domestic and family violence||E||-||-|
|10||CHCDIV003||Manage and promote diversity||C||-||-|
|11||CHCGRP002||Plan and conduct group activities||E||-||-|
|12||CHCLEG003||Manage legal and ethical compliance||C||-||-|
|13||CHCMGT005||Facilitate workplace debriefing and support processes||C||-||-|
|14||CHCMHS005||Provide services to people with coexisting mental health and alcohol and other drugs issues||E||-||-|
|15||CHCPRP003||Reflect on and improve own professional practice||C||-||-|
|16||HLTWHS004||Manage work health and safety||C||-||-|
LEGEND C = Core E = Elective PR = Pre-requisite CR = Co-requisite * = unit has pre-requisite/s